登录后台一片混乱
热销李思婷全部封掉
FBA发货的尚在
FBM发货无法访问
每件卫衣都是
$89.99或者$128.99
毛利达到50%以上
散养式管理
还有不错的销量
虽然不多
养家糊口是没问题了
图｜这些都是毛利达到50%卫衣啊
赶紧打开亚马逊后台查看。
看到原来我的产品都被限制销售了，她长这个样子
图｜热卖的listing中的FBM发货被封了;-(
需要写邮件申诉
基本底层路基是这样的
①承认错误，②说明原因，③开始行动
总结一下：
（英文版放在最后）
会被移除销售权的原因，
原由的物流商物流渠道不稳定
现在申请亚马逊物流，以后只认亚马逊物流
在亚马逊后台可以直接和客服通电话
如果是用美国公司申请的亚马逊店铺
最好事北京时间晚上10点以后写开case
会有提示通电话的选项
图|点击此处联系亚马逊客服
图｜填写电话后，客户会和你联系
最重要的是
客服是美国本土的客服
如果是中国工作时间联系亚马逊客服
会有很大几率和印度客服通话
和客服联系后
对方也是认同了以上的申诉逻辑
并且让我写完后
发到以下的邮箱
申诉邮箱 ：op-pso-vtr-appeals@amazon.com
First of all, thanks for your time and help. Due to unfortunate mistakes, there exist the suspension of FBM in this category. When we found the performance notification, we immediately checked the orders that caused the order tracking rate to be decreased below 95%. Specifically, in the report, there are a total of 4 orders where tracking information cannot be found
1. Order number: XXXXXX
Waybill number: XXXXXXX
The main problem with this order is that we did not track the order in time. When the order was generated, we also generated the shipping order number, but when we were ready to ship the customer, the warehouse informed us that the last item in the warehouse was damaged. So we asked customer if a similar replacement can be accepted, but we did not get any reply. After that, as time passed, we gradually forgot the order, so this order has a tracking label but no tracking information. Because the carrier did not scan the product.
Thus above are the 4 orders with problem. In summary, we have the following problems:
The tracking update is delayed. Though contacting the customer in time, when customer never reply our messages, we did not give enough detailed remarks for this order. Forgetting of the order is serious.
Product inventory information is not updated in time, which affects the setting of Amazon FBM inventory. If the inventory is updated on Amazon in time, this problem will not occur.
Thus above are the 4 orders with problem. In summary, we have the following problems:
The tracking update is delayed. Though contacting the customer in time, when customer never reply our messages, we did not give enough detailed remarks for this order. Forgetting of the order is serious.
2. Product inventory information is not updated in time, which affects the setting of Amazon FBM inventory. If the inventory is updated on Amazon in time, this problem will not occur.
Thank you very much for the reminder and guidance. This situation is a good learning opportunity for us, which also promotes our improvement and progress. We hope that Amazon can trust us and give us a second chance to continue FBM. If we need to take any other action, we will be very grateful for getting more suggestions for us and will be happy to cooperate.
Again, thanks for your valued time and help.
Best wishes!
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